The process
Nine steps.
No surprises.
This is the exact path every Vendiq order follows. You'll always know which step you're on — and who's doing what next. Spoiler: usually us.
You get in touch
Email, form or call — whatever is easiest. A rough idea is enough: what kind of equipment, roughly how many people, roughly when.
Qualification call
One short call to pin down needs, quantities, budget and deadline. We also agree on new vs refurbished — and whether old equipment needs pickup, buyback or recycling.
Written quote in 24–48 hours
You get one clean total: equipment, delivery and project work in a single price. Valid, written, comparable against your budget in ten seconds.
You approve — we lock it in
For larger orders we agree a simple deposit before ordering. It protects both sides and lets us commit stock and prices with suppliers immediately.
Sourcing and ordering
We place orders with vetted suppliers, track every shipment and chase anything that slips. You get updates without having to ask for them.
Delivery — and setup, if you want it
Equipment arrives at your office. If agreed, we handle unboxing, basic setup and the desk-side swap so your team just sits down and works.
Old equipment leaves with us
If agreed, we pick up the replaced units, coordinate secure data wiping with certified partners, and route them to resale, buyback credit or responsible recycling.
Invoice and follow-up
One invoice matching the quote you approved. A week or two later we check in: everything running, anything missing, anything to adjust.
Ongoing supply, if it makes sense
Most clients come back — new hires, replacements, upgrades. If that's you, we set up a standing arrangement so round two takes one email, not nine steps.
No new equipment involved? Selling old hardware doesn't need nine steps. This is the whole process:
Send us your fleet details
Models, quantities, age and rough condition — an exported list or even phone photos are enough. No formal inventory needed.
Written buyback quote in 24–48 hours
A concrete offer per category, with logistics and data wiping already included. Valid, written, no obligations.
Pickup and secure data wipe
We collect everything in one go, on a date that suits you. Data wiping is coordinated with certified partners — you get confirmation for every drive.
You get paid
Payment by invoice or credit toward replacements — your choice. If you need new equipment as well, that's the same contact, not a new project.
Why a deposit on larger orders?
Because it lets us reserve stock and lock supplier prices the moment you approve — which is how quotes stay accurate and deadlines stay real. Smaller orders usually run on a plain invoice.